Jenson USA Warranty Submission


Jenson USA works as the “middleman” to help coordinate warranty claims, so you can Keep Pedaling. We’ve put together this warranty request form to help expedite your warranty process.

  • Complete and accurate information will help us get your claim moving faster.
  • Retain possession of the item, unless instructed by Jenson USA or the manufacturer.
  • Warranties are determined solely by the manufacturers, not by Jenson USA.
  • Warranties do not cover:
  • Normal wear and tear that results from standard use over time.
  • Damage from improper care or lack of maintenance.
  • Damage as a result of a crash or impact.
  • Damage due to improper installation of products or use other than the intended purpose of the item.
  • Any items, accessories, or hardware that are lost AFTER you receive your products from Jenson USA.
  • Shipping damages. Please refer to our returns policy for any shipping damages. https://www.jensonusa.com/customer-service/faqs?ql=returnspolicy
  • Warranties are non-transferable and only apply to the original owner.
  • Warranties can take a long time. We appreciate your patience throughout this process.
  • JensonUSA is not responsible for shipping charges related to warranty claims.
  • JensonUSA retains the right to use discretion when determining whether we will cover any service cost related to warranty claims.

Please choose an answer
Submit


Manufacturer warranties are not responsible for shipping damages, but Jenson USA has you covered. Our Returns process is the fastest way to keep exploring. We’ll get you a free return shipping label and you will get a refund as soon as we receive the item and verify the damage. JENSON USA Returns

If you would prefer to talk to a Gear Advisor please call us at 888-880-3811




This question is required
This question is required
This question is required
This question is required
Please describe in as much detail as possible. What is the issue, when does/did it occur, and how did you evaluate the issue?
This question is required
Please describe in as much detail as possible. What is the issue, when does/did it occur, and how did you evaluate the issue?
When did you have it serviced, and by whom? How did they evaluate the issue?
This question is required
When did you have it serviced, and by whom? How did they evaluate the issue?
How was it installed? Who installed it? What specifications were used to install it?
This question is required
How was it installed? Who installed it? What specifications were used to install it?
Please notify if this changes before completion of the claim.
This question is required
Please notify if this changes before completion of the claim.
Order Confirmation, Invoice, Reciept, Etc
Choose a file
This question is required
Order Confirmation, Invoice, Reciept, Etc





























✕
Powered By Paperform